Business Data Analyst

San Francisco, CA • Remote
Full-time, Permanent

About Smart Access

Smart Access offers retailers a new learning model to train and reskill frontline workers faster, more effectively, and at scale. Our location-aware frontline training platform runs on workers’ mobile devices to deliver training that is tailored to the exact work situation, personalized to the individual, and can be consumed in seconds. We equip learning & development and operations leaders at the largest retailers to create and distribute learning content to the frontline in days, and rapidly measure learning effectiveness.

Job Description

Smart Access is on a path of changing the way frontline and deskless workers train and learn, and we are looking for a Data Analyst to join our growing team. You will be working across our web and mobile platforms to provide technical expertise and services related to data management, and business expertise related to analytics. The Data Analyst will be responsible for participating in the design and visualizations of data, and implementing data, business intelligence and reporting solutions from start to end. This position analyses and automates the data processes to manage (receive, ensure quality, store, archive, purge) and disseminate data and information in a consistent, and trusted manner.

About the Role

In this role you will be: 

  • Understanding customer requirements and project KPIs
  • Assisting with the Data Warehouse, Business Intelligence (BI) and Information Management practices
  • Developing, implementing. and maintaining Extract, Load & Transform (ETL) pipelines
  • Implementing various development, testing, automation tools, and IT infrastructure to support BI, data & analytics
  • Assisting to build end to end advanced analytics and AI/ML solutions
    • Understanding and managing the data, how it interconnects, and architecting data for self-serve BI and Business Analysis (BA) opportunities
  • Working closely with backend developers to ensure performance and stability, recommending and building automated processes wherever possible
  • Creating documentation and data flows
  • Collecting, preparing, and analyzing data; helping to identify the business data needed to produce the most useful insights and future analytics
  • Building visualizations / dashboards for reporting; validating business implications
  • Maximizing the effective use of data and data products, as well as continually improving the quality, accuracy, integrity, integration, relevance, and consistent management of data to ensure that data is credible and trusted
  • Investigating data issues; maintaining data integrity; performing root cause analysis as needed
  • Synthesizing analytics-derived insights into easy-to-understand, actionable recommendations that business users can easily understand.Ensuring that the insights generated through sophisticated analytics translate to help drive better/faster/smarter design delivery
  • Managing data assets and their use by following industry standards and innovative data related tools in response to the business needs of Smart Access and its customers; striving for continuous improvement
  • Identifying and deploying cybersecurity measures by continuously performing vulnerability assessments and risk management
  • Managing stakeholders and external interfaces; coordinating and communicating within the team and with customers
  • Managing periodic progress reporting to Management and the customer

Necessary Skills & Qualifications

  • University graduation in Computer Science or a related discipline plus a minimum of two (2) years related experience in the development of data analytics and data management
  • 4+ years of professional experience in the field of BI / Data & Analytics preferred
  • Exceptional communication and customer relationship skills, including the ability to discover the true requirements, underlying feature requests, and recommend alternative technical and business approaches
  • Experience in data reporting tools, such as Tableau, Python, Looker, Microsoft Power BI
  • Knowledge of data modelling and visualization, machine learning, and data science, including mathematics, statistical analysis, and collection and storage of data
  • Ability to utilize advanced analytics, data science, and machine learning to give Smart Access’ business and products a competitive advantage
  • Experience with Google Cloud Platform (GCP) services
  • Working knowledge of various tools, open-source technologies, and cloud services such as Docker, Git, Bitbucket
  • An expert with SQL
  • Experience with Database creation, integration, and management; configuration and managing databases such as PostgreSQL, Big Query, MS SQL Server
  • Familiar with Snowflake and Star schemas; MS Excel, Python Statistical Programming skills
  • Experience working on Linux based infrastructure; understanding of Python, BASH
  • Critical thinking; excellent troubleshooting skills
  • Awareness of critical concepts in DevOps and Agile principles
  • Energetic, flexible, collaborative, and proactive with the intention of flawless execution
  • Creative, curious, thrive in a fast-paced environment; ability to multitask
  • Excellent written, oral, interpersonal and presentation skills with a strong understanding of the business stakeholders’ goals and objectives and how they relate to data
  • Business and detail oriented (Business sense to analyze data and make recommendations)
  • Previous experience in a Product company or organization preferred

We know that innovation thrives on product teams where diverse points of view come together to solve hard problems in ways that are just now possible. As such, we explicitly seek people that bring diverse life experiences, diverse educational backgrounds, diverse cultures, and diverse work experiences. Please be prepared to share with us how your perspective will bring something unique and valuable to Smart Access.

Additional Information

Smart Access is a Remote employee company at this time. You will be working from your home during your employment. Resumes without a cover letter will not be considered. We would like to thank you in advance for applying! Because we receive an overwhelming number of applications, only those candidates selected for interviews will be contacted.