NextPoint 2020 takeaways need for retail training

Why Learning Management Systems (LMSs) are failing retail

The rapid changes of the past year left many companies struggling with the speed, effectiveness and cost of their approach to on the job training for frontline staff. See why LMSs are failing retail’s frontline.

Can knowing a worker’s location advance frontline retail training?

Retail workers are overwhelmed with current training, even when using quick-to-consume microlearning. See how indoor location data can help make retail training less overwhelming and workers more productive.

Create & deploy retail training videos in 1 week

Accelerated video is transforming retail training. See how you can create and deploy videos to adapt your retail workforce in days, not weeks.

The next tech innovation for quick-service restaurants (QSR): location-aware training for the frontline

When COVID-19 arrived, it devastated the restaurant industry – billions lost in sales, massive layoffs, and restaurant closures. See how rapid adoption of technology helped QSRs pivot and survive, and the next technology they can’t afford to ignore.

Thrive versus survive – the role of frontline workers in agile supply chain management

We’ve become accustomed to seeing warehouses with robotic inventory management and drone monitoring as part of agile supply chain management, but what does an agile future look like for frontline workers?

How reskilling and upskilling frontline workers builds operational resilience

The pandemic has shown us that operational resilience is essential in modern retail. See how equipping your frontline to reskill and upskill continuously builds resilience as a retailer.

4 reasons why contextual learning is a retail training gamechanger

Retailers are equipping their workers to learn more efficiently during the pandemic. Here’s how contextual learning is changing retail training.

All truth is found on the floor of the store – Why social learning is vital for frontline worker productivity

Today’s frontline workers are short on time and want to learn their own modern way. Conventional training is simply not meeting their needs. Help frontline workers be productive by boosting microlearning with social learning.

Smart Access launches quick how-to videos, equipping retailers to capture and distribute retail training in days

With the launch of Go-Roll, Smart Access equips retailers to capture and distribute how-to videos for retail training in just days.

Smart Access counts down to 48Hrs in the Valley, another milestone in a year of growth

Smart Access counts down to 48Hrs in the Valley, an exclusive investor and mentorship program for Canada’s most promising early-stage startups.

Spotlight is on the retail frontline and retail training: NextPoint 2020 takeaway

Pandemic reality: the buck stops at the human frontline

The pandemic has shed a light on the critical role of frontline workers in retailer performance. When North America’s major retailers gathered to discuss what’s next in innovation at NextPoint 2020, the topic that drew most attention was human capital management. How can retailers ready their people and training for a future where the pace of change we’ve seen is likely to continue? 

While NextPoint was virtual in 2020, it succeeded at genuinely connecting some of North America’s largest retailers from Target and Walgreens, through to Kroger and Petco. Leaders in retail operations, retail innovation and retail learning gathered to compare notes on the unprecedented challenges of the last months – and how some retailers have triumphed at rapid change.

Operating with agility and efficiency has been a core theme of retail survival for many recent years. There was a shift this year though. In past years, talk of efficiency often focused on supply chain automation or the evolving of ecommerce. This year that conversation centered around people. Training people, connecting with people, providing tools for efficient work at the frontline to contribute to retail performance and customer service.

Agility at the frontline – retail training challenges for operations and learning leaders

Perhaps the acceleration of change on the retail floor is a magic moment for learning and development teams where they become true essential allies to operations leaders in mapping out a path to retailer performance – both the processes and the role of people. Together they can tackle the real challenges retailers are facing like:

  • How can we accelerate how fast we can shift operations, and worker roles and knowledge, not just during the pandemic but to maintain agility beyond?
  • How can we rid ourselves of the training roadblocks faced in equipping frontline workers to perform new tasks, swap roles, and to onboard more effectively?
  • What can we learn about what frontline workers need to connect, contribute and perform – especially looking at what’s gone well and poorly through the pandemic on the store and warehouse floor?
  • How can we become truly agile, where our culture is one of continuous change and learning and it’s sustainable because our people are supported with tools to adapt?
agility at the frontline with retail training. Takeaways from NextPoint 2020

Opportunity ahead – retail needs an adaptive workforce

The pandemic has made retailers focus incredible attention on their people. Frontline workers hold in their hands the final mile of retailers’ brand experience – at the store checkout or where they fulfill or return orders on the warehouse floor. 

While the sting may still be fresh after facing the challenges of hiring tens of thousands of workers, shifting roles and pushing new sanitization processes to the frontline again – and then again, our Smart Access team sees this as an opportune moment to advance the efficiency of human capital management for retail.

We can help your retail frontline learn continuously, adapt with confidence and make the rapid new pace of change in retail manageable and sustainable. 

What do you think? Feel free to reach out to me