To prepare for a new LMS, a leading MRO distributor needed consistent standardized processes across its distribution center network. The Smart Access platform implementation digitized all operational standards, moving away from fragmented, paper-based systems for training, safety, and performance tracking. Shifting to mobile-first, real-time coaching led to an immediate increase in process execution consistency to between 92% and 98% for every DC and a 56% increase in safety observation compliance. The leadership team was able to drive individual performance and quality while empowering frontline supervisors with an easy-to-execute tool.
Industry: MRO (Maintenance, Repair, and Operations) Product Distribution.
Scale: Operates a network of 7 North American distribution centers (DCs).
Goal: Undergo a strategic digital transformation, including the rollout of a new Labor Management System (LMS).
Leadership needed a reliable, scalable way to ensure process compliance and drive consistency across its DC network to support a planned new Labor Management System rollout.
A lack of standardized processes across facilities made consistent execution difficult.
Critical documents like new-hire records, training checklists, and performance analytics were cumbersome to access and manage, relying on old paper-based filing.
The previous safety observation system was unreliable and lacked the user-friendly design needed to gain high leader adoption for holistic process observations.
The Operations Excellence team lacked granular data to differentiate between individual non-compliance and systemic process failures.
The customer implemented the Smart Access platform across its DC network to digitize all operational and safety standards, providing the foundation for highly consistent execution.
Existing SOPs were used to create standardized digital, graded observations (e.g., LTL packing) to encourage detailed feedback and eliminate “pencil whipping”.
The Learning & Development team used the platform for its “Career Launch Training,” centralizing new-hire training checklists, PIT certifications, and 30/60/90-day check-ins.
The Behavior-Based Safety (BBS) program was converted to Smart Access for higher reliability and better usability than the previous safety software.
Process execution consistency
Satisfaction with enhanced coaching
Increase in safety observation compliance
Smart Access provided the necessary operational visibility and standardization, driving massive engagement and consistency across the network.
Process Consistency & Leader Buy-In: The platform immediately established high execution scores, with DC’s hitting between 92.7% and 98.7% process execution consistency and 100% coverage for Associate observations.
Supervisor Effectiveness: 90% of supervisors reported that the tool “greatly enhanced” their ability to have effective coaching conversations.
Safety Program Visibility: Safety observation compliance increased by 56%, improving ability to identify and correct safety risks.
Actionable Data: The tool provided granular visibility by question, giving the Operations Excellence team data to address systemic process issues, rather than relying on conjecture.
Simplified Record Keeping: Smart Access streamlined and cleaned up record keeping, putting all certification and training records into one cloud-based, easily accessible location.
Whether you’re in retail, 3PL, or food distribution, the challenges of frontline performance are universal—and so are the gains. Smart Access turns your SOPs into action, your supervisors into coaches, and your frontline into a consistent, high-performing team.
See what’s possible when every shift runs to standard.
April 14, 2026 @ 6:30PM | Ray’s In The City – Atlanta
An invite-only gathering of operation leaders during Modex 2026
March 5, 2026, at 6:30 PM | New York Prime | Steak House, Atlanta
Complimentary dinner for invited guests, hosted by Smart Access.
