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Best Practices / Featured / Future of Work

Frontline Program Management: The Key to Sustaining a Successful Labor Management Program

Best Practices / Featured / Future of Industry / Supply Chain

What do continuous improvement leaders do differently at high-performing warehouses?

Featured / Future of Work / Retail Operations / Supply Chain

Frontline workers keep quitting? The key is likely your frontline managers

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Case Study: Get your operations frontline performing consistently, lessons from Your Wireless

By Greg Barone | June 21, 2022
High turnover and non-stop onboarding have led to quality and consistency issues at the frontline for many organizations. And research...
agile supply chain starts with your frontline workers

Thrive versus survive – the role of frontline workers in agile supply chain management

By Tim Regnier | May 10, 2022
While some retailers and their fulfillment and distribution centers have tackled a ton of evolution in the last few years...
LMSs fail at getting operations updates and SOPs to the floor fast Retailers need a better solution

Why Learning Management Systems (LMSs) are failing retail

By Greg Barone | April 20, 2022
Across the US, large retailers such as Walmart, Target and Kroger, seek to attract and retain top talent. With hundreds...
how to improve retail store performance with Smart Access

Case study: Retail store chain improves store performance with standardized job and product knowledge guidance across 250 stores

By Lini Sarma | March 16, 2022
How can I meet sales targets and deliver an exceptional customer experience - while overcoming the challenges of continuous hiring...
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Your Wireless Signs with Smart Access to Provide On-the-Spot Training to Store Employees

By Tim Regnier | September 16, 2021
This announcement was jointly announced by iQmetrix and Smart Access and originally published here. VANCOUVER, BC—September 16, 2021—Verizon authorized retailer...
Case study: faster new employee onboarding with Smart Access

Case study: Major retailer accelerates new employees onboarding

By Tim Regnier | June 16, 2021
How can I get my new frontline hires productive faster, with less drain on management?  That was the challenge faced...
smart access joins zebra technologies

Smart Access Joins Zebra Technologies’ PartnerConnect Program

By Tim Regnier | May 4, 2021
Smart Access mobile performance support platform is now a Zebra Technologies' partner, making it easy for retailers using Zebra mobile...
Smart Access iQmetrix partnership employee training

Smart Access Joins iQmetrix Partner Ecosystem

By Tim Regnier | April 13, 2021
Smart Access’ location-aware employee training system now available to iQmetrix telecom retail clients VANCOUVER, BC – April 13, 2021 –...
how knowing worker location can advance retail training

Can knowing a worker’s location advance frontline retail training?

By Tim Regnier | January 13, 2021
Most of us use our phone map apps everyday - whether to find the best driving route or plan a...
what's next for QSR technology innovation

The next tech innovation for quick-service restaurants (QSR): location-aware training for the frontline

By Tim Regnier | December 8, 2020
As more restaurant and QSR technology solutions enter the market, restaurant owners and operators have more options than ever before...