Capabilities

Get your frontline to work - faster

Cut the time it takes new workers to get productive by 80%. Train and upskill instantly with Smart Access in the hands of your frontline.

How it works: Equip workers to take action

It's as easy as scanning a sticker. Retail workers use mobile devices to view personalized training that takes seconds to consume in the flow of work.  

Accelerate onboarding and upskill training

Performance support that shortens on-the-job training from weeks to days

action-guidance

Scan a Smart Access sticker to trigger hyper-personalized task guidance on a mobile device

Content is automatically tailored by role, location in the workplace, time and specific task

instructional-stories-scaled

Break down existing content and deliver it in the most effective format.

Group your content according to a specific task or outcome, like inbound receiving or closing a store, so it's easy for workers to find and absorb.

Different content formats to help frontline workers quickly learn a specific task, including quick, how-to videos and articles with embedded images and videos.

Easy-to-scan articles help team leaders on how to develop management skills.

mentor-phone

Lightweight application that works with any enterprise or consumer devices on Android or iOS

Easy install - associates can download the app directly from app stores

Low bandwidth, so you won't strain in-store wifi capacity

analytics

Data analytics at the individual learning asset level - available by location and role - help retail leaders find out what's working and what isn't.

Frontline workforce can easily give feedback, including ratings and quick pulse surveys, on content via the platform.

Assessments quickly identify gaps in your workers' knowledge base and fill them.

How our performance support
system serves retail leaders

Create training faster

Develop and distribute quick how-to videos to the frontline in just days.

Transform your content

Turn your existing training and operations materials into microlearning systems.

Real-time analytics

Gain visibility into how learning is consumed to resolve operational and training gaps. 

ebook-cover

How-to videos to
your frontline in 1 week

YouTube has shown us the training power of quick how-to videos. Use Smart Access to create them for your frontline in under a week.

Security standards that let you sleep at night

secure-upload-icon

Dependable storage and backup

Cloud data is securely stored in different locations around the world, and we test disaster and backup plans annually

lock-icon

Encryption expertise

Strong, effective encryption protocols keep your data from being read or stolen if it's intercepted.

firewall-icon

Privacy controls

Anything you upload into Smart Access is kept private, backed up daily and never shared with third parties.

encryption-icon

Certifications

ISO 27001 via Google Cloud Platform, SOC II via Google Cloud Platform and CSA CAIQ 3.1.

Mobile specifications

Multiplatform: Android, iOS, RF devices

Direct app store download

Lightweight: Won't strain wifi

Minimal IT support required

Deployment takes just four weeks

Customizable platform

A robust ecosystem of features means that Smart Access can be easily customized for different use cases. We help you transform your existing training materials into bite-size content that your workers can easily consume in the flow of work.

How we guide you through your 4-stage deployment

icon-discover

Discover

We start with the discovery of relevant use cases and gather requirements.

icon-develop

Develop

We use what we learned in the discover phase to develop your content and build out your Smart Access experience.

icon-deploy

Deploy

Your Smart Access solution is deployed in your customer environment - to both devices and locations.

icon-determine

Determine

Post deployment, we continuously measure performance and determine ways to improve.

Read how our mobile training platform
is changing the future of work.

Case study: Major retailer accelerates new employees onboarding

How can I get my new frontline hires productive faster, with less drain on management?  That was the challenge faced...

Smart Access Joins Zebra Technologies’ PartnerConnect Program

Smart Access mobile performance support platform is now a Zebra Technologies' partner, making it easy for retailers using Zebra mobile...

Smart Access Joins iQmetrix Partner Ecosystem

Smart Access’ location-aware employee training system now available to iQmetrix telecom retail clients VANCOUVER, BC – April 13, 2021 –...