Platform Capabilities

Get your frontline engaged and performing - faster

Equip managers to pinpoint and fix workforce process gaps on the floor with Smart Access.

How it works: Unlock frontline performance

Equip managers to drive continuous improvement with the only frontline operations platform that gives visibility into skills gaps, feedback tools and self-serve skill building for frontline workers - all on mobile.

Accelerate frontline worker performance

Performance support that improves workforce output and quality by 12%.

custom digital feedback

Track and monitor individual worker adherence to SOPs to pinpoint areas of improvement.

Gain cross-operations visibility into workforce performance and identify workers with retention risk.

Support managers to give constructive feedback and develop managerial skills.


Data analytics at the individual performance level - available by location and role - help operations leaders diagnose and solve performance issues.

Facilitate frontline coaching by supporting managers to easily give feedback and content.

Assessments quickly identify gaps in your workers' knowledge base and fill them.


Access and search for training content by role, location or task in one platform

Digital skill building ensure workers are completing the right action


Managers and supervisors can coach and support workers from the floor via mobile device

Lightweight application that works with any enterprise or consumer devices on Android or iOS


Ability to drill down into job functions to review adherences to SOPs

Ability to sort and filter data based on facility, shift, leader, job function, timeframe, etc.

Reporting quickly identifies gaps in knowledge and processes so they can be closed

How our performance support
platform serves operations leaders

Frontline feedback tools

Managers can easily support associate performance and provide meaningful coaching in-person.

Complete performance analytics

Gain visibility into workforce operational and skill gaps - across teams and locations to know where to improve.

Continuous improvement

Get a summary of opportunities for improvement across the entire facility.

Security standards that let you sleep at night


Dependable storage and backup

Cloud data is securely stored in different locations around the world, and we test disaster and backup plans annually


Encryption expertise

Strong, effective encryption protocols keep your data from being read or stolen if it's intercepted.


Privacy controls

Anything you upload into Smart Access is kept private, backed up daily and never shared with third parties.



ISO 27001 via Google Cloud Platform, SOC II via Google Cloud Platform and CSA CAIQ 3.1.

Mobile specifications

Multiplatform: Android, iOS, RF devices

Direct app store download

Lightweight: Won't strain wifi

Minimal IT support required

Deployment takes just four weeks

Customizable platform

A robust ecosystem of features means that Smart Access can be easily customized for different use cases. We help you transform your existing operations training materials into digital guidance for the frontline and equip managers with tools to measure and impact worker progress.

How we guide you through your deployment



We start with the discovery of relevant use cases and gather requirements.



We use what we learned in the discover phase to develop your content and build out your Smart Access experience.



Your Smart Access solution is deployed in your customer environment - to both devices and locations.



Post deployment, we continuously measure performance and determine ways to improve.

Read how we’re changing the future of frontline
performance management.

Observations: Harnessing the power of people to improve performance

“Observations aren’t gotchas; they’re about helping people.” I haven’t been able to get that quote out of my head ever...

Improved observations: the starting point for better building performance

If you want to achieve significant building performance improvements today, consider this long overlooked and often underappreciated area of operations:...

Observations: The most undervalued tool in your warehouse or distribution center

Just watching frontline employees at work can be the key to significantly increasing performance—if you do it right. While we’ve...