Platform Capabilities

Get your frontline performing - faster

Pinpoint and fix frontline operational gaps and drive productivity from the store and warehouse floor with Smart Access.

How it works: Unlock frontline performance

Drive continuous improvement with real-time visibility into frontline performance gaps, with mobile skill-building and frontline feedback tools to fix them.

Accelerate frontline worker performance

Performance support that improves workforce output and quality by 4%.

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Scan a Smart Access sticker to trigger hyper-personalized task guidance on a mobile device

Content is automatically tailored by role, location in the workplace, time and specific task

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Track and monitor individual worker performance to pinpoint areas of improvement.

Gain cross-operations visibility into workforce performance and identify workers with retention risk.

Support managers to give constructive feedback and develop managerial skills.

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Data analytics at the individual performance level - available by location and role - help retail leaders diagnose and solve performance issues.

Facilitate frontline coaching by supporting managers to easily give feedback and content.

Assessments quickly identify gaps in your workers' knowledge base and fill them.

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Lightweight application that works with any enterprise or consumer devices on Android or iOS

Low bandwidth, so you won't strain in-store wifi capacity

How our performance support
platform serves retail leaders

Complete performance analytics

Gain visibility into operational and performance gaps - across teams and locations to know where to improve.

Mobile skill building

Instant how-to-answers consumable in seconds, without leaving the store or warehouse floor.

Frontline feedback tools

Managers can easily support associate performance and provide meaningful coaching even remotely.

Security standards that let you sleep at night

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Dependable storage and backup

Cloud data is securely stored in different locations around the world, and we test disaster and backup plans annually

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Encryption expertise

Strong, effective encryption protocols keep your data from being read or stolen if it's intercepted.

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Privacy controls

Anything you upload into Smart Access is kept private, backed up daily and never shared with third parties.

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Certifications

ISO 27001 via Google Cloud Platform, SOC II via Google Cloud Platform and CSA CAIQ 3.1.

Mobile specifications

Multiplatform: Android, iOS, RF devices

Direct app store download

Lightweight: Won't strain wifi

Minimal IT support required

Deployment takes just four weeks

Customizable platform

A robust ecosystem of features means that Smart Access can be easily customized for different use cases. We help you transform your existing training materials into bite-size content that your workers can easily consume in the flow of work.

How we guide you through your deployment

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Discover

We start with the discovery of relevant use cases and gather requirements.

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Develop

We use what we learned in the discover phase to develop your content and build out your Smart Access experience.

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Deploy

Your Smart Access solution is deployed in your customer environment - to both devices and locations.

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Determine

Post deployment, we continuously measure performance and determine ways to improve.

Read how we’re changing the future of frontline
performance management.

Thrive versus survive – the role of frontline workers in agile supply chain management

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Why Learning Management Systems (LMSs) are failing retail

Across the US, large retailers such as Walmart, Target and Kroger, seek to attract and retain top talent. With hundreds...

Case study: Retail store chain improves store performance with standardized job and product knowledge guidance across 250 stores

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