Writing the standard is the easy part. Getting thousands of people across a national network to execute it the same way, every shift, a year after the training — that’s the hard part. KeHE Distributors lives this at scale: 7.5 million square feet across 19 distribution centers, 65 core processes, 5,000+ warehouse employees, and a growth agenda that keeps adding new hires, new facilities, and new expectations on top of everything already running.

Smart Access CEO & Founder Tim Regnier sits down with Ben Mollman, Executive Director of Continuous Improvement at KeHE, for a conversation about scaling best-practice execution across a national DC network. Ben walks through where KeHE started — SOPs living as long-form documents on a SharePoint, owned by one person, downloaded to desktops and quietly going stale — and how his team rebuilt the loop between standards, coaching, and the floor. Ben described what worked, what he’d do differently, and where the real gains were hiding.