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All truth is found on the floor of the store – Why social learning is vital for frontline worker productivity

Today’s frontline workers are short on time and want to learn their own modern way. Conventional training is simply not meeting their needs. Help frontline workers be productive by boosting microlearning with social learning.

NextPoint 2020 takeaway: spotlight is on the retail frontline and retail training

When North America’s major retailers gathered to discuss what’s next in innovation at NextPoint 2020, the topic that drew most attention was human capital management. How can retailers ready their frontline for the new pace of change?

Smart Access launches Go-Roll™ how-to videos, equipping retailers to capture and distribute retail training in days

With the launch of Go-Roll, Smart Access equips retailers to capture and distribute how-to videos for retail training in just days.

Smart Access counts down to 48Hrs in the Valley, another milestone in a year of growth

Smart Access counts down to 48Hrs in the Valley, an exclusive investor and mentorship program for Canada’s most promising early-stage startups.

5 years of Smart Access: changing the future of workforce productivity

It’s been 5 years since the journey began with Smart…

How is retail productivity being killed by status quo training?

There have been 110 major retail bankruptcies since 2015, and…

An open letter to essential retailers

Dear Retail Leader, Like so many others, I am working…

Product improvements from Smart Access: Articles, surveys, assessments and more

We’re continuously expanding the Smart Access platform to better support frontline workers as they level-up their operational and management skills — while in the flow of work.

Here’s a peek at the engagement tools in our latest release, developed in partnership with our clients and users

Assessments are used to measure and track user learning progress across the platform.

Here’s how they work:

  • Administrators configure the assessment to fit their unique situations, questions and possible answers.
  • They can weight and rank the answers in order to obtain scores for a competency assessment.
  • That score determines which articles and videos to push out to the individual worker through the Recommender Engine.
  • When admins are setting up the content in the Smart Access system, they can tag the content to associate with a particular assessment topic, such as COVID-19 cleaning protocols.  
  • There is also an opportunity to reassess workers to further understand competency improvements, gained from the individual user’s learning progress.

Articles

Articles are rich text documents with the ability to include videos, images, and links to other references. Articles give your workforce the opportunity to learn at their own pace, whenever they have the time.

Here’s what’s included:

  • Rich text entry in markup language that supports annotations.
  • Ability to add links and text anchors to other content.
  • Flexibility to add inline videos, images and other media from the media manager.
  • Supports sharing, bookmarking, highlighting content and adding private notes.
  • Allows users to give feedback on content.

Surveys are the best way to gather valuable insights straight from the floor. Our platform allows you to easily create and distribute short custom surveys to your workforce to gather employee sentiment and concerns, supporting you in making impactful decisions.

Here’s how they work:

  • Surveys can be customized and capped at three questions to make them quick hits with the goal of doing a quick check-in with workers on how they’re feeling in their immediate environment. For example… “do you feel safe?” “Do you have the support you need?” “How are you feeling about the new process?” 
  • Users are alerted about the survey and results are reported in real-time.
  • Use the survey functionality to implement pulse surveys that gauge training effectiveness or employee satisfaction, as examples.
  • Survey results are always anonymous, but reporting is easily segmented according to demographics, location, and department levels.
Recommender engine

A platform-wide feature, the Recommender Engine understands the users and their context, and recommends information based on the data points collected by Smart Access. Data collected via assessments is fed into the recommender, which helps organizations deploy the right content to the right associates, at the right time. 

Each of these product improvements is part of the Smart Access ecosystem. We’d welcome giving you a tour – contact us to learn more.

Ready to see a Smart Access in action?