How do you equip your workforce to provide consistent quality service?
Even before COVID-19 ushered in new cleaning and safety protocols, it was vital for management at quick-service restaurants to continuously focus on recruiting and training new frontline workers quickly and effectively — to meet expansion goals and offer consistent experiences across locations.
High worker turnover comes with repercussions
A revolving door of employees or a crop of new staff members who don’t do the right work means a higher risk of a bad experience for customers, which could damage an organization’s brand reputation.
To survive and thrive, the quick serve restaurant requires time-efficient training that yields high quality customer service across teams, while limiting upfront, expensive, in-person training — that’s only possible during off-hours.
How does Smart Access serve QSRs?
Task guidance helps workers take the next right action tailored to their skill level, with no disruptions to their flow of work.