leaf-growing-open-letter-to-retailers

Thrive versus survive – the role of frontline workers in agile supply chain management

We’ve become accustomed to seeing warehouses with robotic inventory management and drone monitoring as part of agile supply chain management, but what does an agile future look like for frontline workers?

How reskilling and upskilling frontline workers builds operational resilience

The pandemic has shown us that operational resilience is essential in modern retail. See how equipping your frontline to reskill and upskill continuously builds resilience as a retailer.

4 reasons why contextual learning is a retail training gamechanger

Retailers are equipping their workers to learn more efficiently during the pandemic. Here’s how contextual learning is changing retail training.

All truth is found on the floor of the store – Why social learning is vital for frontline worker productivity

Today’s frontline workers are short on time and want to learn their own modern way. Conventional training is simply not meeting their needs. Help frontline workers be productive by boosting microlearning with social learning.

Spotlight is on the retail frontline and retail training: NextPoint 2020 takeaway

When North America’s major retailers gathered to discuss what’s next in innovation at NextPoint 2020, the topic that drew most attention was human capital management. How can retailers ready their frontline for the new pace of change?

Smart Access launches Go-Roll™ how-to videos, equipping retailers to capture and distribute retail training in days

With the launch of Go-Roll, Smart Access equips retailers to capture and distribute how-to videos for retail training in just days.

Smart Access counts down to 48Hrs in the Valley, another milestone in a year of growth

Smart Access counts down to 48Hrs in the Valley, an exclusive investor and mentorship program for Canada’s most promising early-stage startups.

5 years of Smart Access: changing the future of workforce productivity

It’s been 5 years since the journey began with Smart…

How is retail productivity being killed by status quo training?

There have been 110 major retail bankruptcies since 2015, and…

Product improvements from Smart Access: Articles, surveys, assessments and more

We’re continuously expanding the Smart Access platform to better support…

An open letter to essential retailers

Dear Retail Leader,

Like so many others, I am working from home, and staying close to my family today. I have this choice because of the extraordinary efforts of essential retailers like you who are keeping millions of us provided for and protected right now.

I lead a team that provides technology to retail businesses.

We are watching grocers, pharmacies, home improvement companies and other retailers work around the clock to scale home delivery and curbside pick up, and keep stores and warehouses safe and sanitized for customers and employees. From managers to frontline service people, we observe retail teams striving to adapt operations at unprecedented speed. At the same time, employees and new recruits are now asking “am I safe?” as they head to work each day.

Talking with retail leaders who are rising to new challenges of COVID-19 almost daily, we’re hearing that the communication, training and execution systems in place are too slow to effectively help employees learn, gain productivity and stay connected.

We’re hearing about retail managers left wondering: Did vital direction reach the right people? Were updates shared in a way that could be actioned right away? Did we get word out fast enough? Many of you had these concerns before this pandemic, and are now feeling the risks with incredible clarity.

I invite all the retailers feeling these limits, to see this as a moment of possibility.

I invite you to consider a better way to keep your people informed and safe, even in times of change.

Together, we can accelerate the speed of learning and communication with employees, and across teams. We do that with mobile technology that puts actionable information into employee’s hands, right in the flow of their work. Get started with Smart Access for free.

Allow me to share some of the needs we’re helping essential retailers address today.

Can you onboard fast enough?
It’s possible, without group training, to get new recruits up-to-speed and productive fast. You can orient new hires using mobile devices with training made relevant for different employee roles, and different locations like at workstations, near equipment or products.

Can you update employees immediately?
You can update employees immediately as safety and operations processes change. Put role-specific guidance right into employee hands on how to take action, and stay safe.

Are you ready to help employees swap tasks?
Help employees take on different tasks as new recruits or if someone is absent. Trigger task-based learning at key locations like a workstation.

Can you track if employees feel safe?
Do your teams know what to do if they see others acting carelessly, and feel unsafe? Do you have a way to get their feedback? You can build that connection and build trust with your employees.

These are extraordinary times and none of us can foresee what challenges we must rise to ahead. I believe though, that our team can help you to emerge stronger, and we can help in just days.

Get in touch with me.

On behalf of our team, I offer our best wishes to the retail teams hard at work. Thank you for all you are doing to keep millions of us protected.

Sincerely,




Tim Regnier
Smart Access CEO & Founder

t: (780) 938-8383
e: [email protected]
LinkedIn: /in/tim-regnier