Observations: Harnessing the power of people to improve performance
“Observations aren’t gotchas; they’re about helping people.” I haven’t been able to get that quote out of my head ever since I first mentioned it here a few weeks ago. It came from the senior leader of a frontline team, and I can’t imagine a better or more succinct description of what observations are all […]
Improved observations: the starting point for better building performance
If you want to achieve significant building performance improvements today, consider this long overlooked and often underappreciated area of operations: employee observations. And not the same old observations, where you just have two or three general questions that apply to everyone, regardless of role. No: I’m talking about well-designed, SOP-centric, function-specific observations that ultimately result […]
Observations: The most undervalued tool in your warehouse or distribution center
Just watching frontline employees at work can be the key to significantly increasing performance—if you do it right. While we’ve seen a number of companies using observations in warehouse or distribution center settings, they’ve typically done so in a very narrow, limited way; for example, they may limit their efforts to observing and coaching low-performing […]
Frontline Program Management: The Key to Sustaining a Successful Labor Management Program
This is a joint blog post from Connors Group and Smart Access. When distribution operations look to address labor shortages, improve productivity, or reduce costs, they often turn to Labor Management Systems. A well designed and implemented Labor Management System can address those concerns. When the Labor Management System is effectively installed with multi variable […]
What do continuous improvement leaders do differently at high-performing warehouses?
How do continuous improvement leaders in warehouse operations drive productivity gains in warehouse operations? See how market leaders are improving operational performance with a new model of frontline performance management.
Frontline workers keep quitting? The key is likely your frontline managers
What can be done to keep frontline workers loyal and keep frontline managers from quitting? See how to equip frontline managers and supervisors to be effective one-on-one coaches to improve worker performance and retention.
Thrive versus survive – the role of frontline workers in agile supply chain management
We’ve become accustomed to seeing warehouses with robotic inventory management and drone monitoring as part of agile supply chain management, but what does an agile and efficient future look like for frontline workers?
Case study: Major retailer improves supply chain performance by getting new hires productive 62% faster
How do large retailers improve their supply chain performance, while overcoming the challenges of high turnover and worker absenteeism? See how a major US retailer got new hires proficient 62% faster and improved their distribution center throughput by 4%.
Smart Access Joins Zebra Technologies’ PartnerConnect Program
Smart Access is an approved Zebra Technologies’ ISV partner. Our modern training software has been tested and certified as compatible with Zebra’s latest mobile devices used in retail. Learn more about this partnership and its benefits.
Create & deploy retail training videos in 1 week
Accelerated video is transforming retail training. See how you can create and deploy videos to adapt your retail workforce in days, not weeks.