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“Observations aren’t gotchas; they’re about helping people.” I haven’t been able to get that quote out of my head ever since I first mentioned it here a few weeks ago. It came from the senior leader of a frontline team, and I can’t imagine a better or more succinct description of what observations are all…

If you want to achieve significant building performance improvements today, consider this long overlooked and often underappreciated area of operations: employee observations. And not the same old observations, where you just have two or three general questions that apply to everyone, regardless of role. No: I’m talking about well-designed, SOP-centric, function-specific observations that ultimately result…

Just watching frontline employees at work can be the key to significantly increasing performance—if you do it right. While we’ve seen a number of companies using observations in warehouse or distribution center settings, they’ve typically done so in a very narrow, limited way; for example, they may limit their efforts to observing and coaching low-performing…

This is a joint blog post from Connors Group and Smart Access. When distribution operations look to address labor shortages, improve productivity, or reduce costs, they often turn to Labor Management Systems. A well designed and implemented Labor Management System can address those concerns. When the Labor Management System is effectively installed with multi variable…