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Observations: Harnessing the power of people to improve performance

By Tim Regnier / May 1, 2024 / Comments Off on Observations: Harnessing the power of people to improve performance

“Observations aren’t gotchas; they’re about helping people.” I haven’t been able to get that quote out of my head ever since I first mentioned it here a few weeks ago. It came from the senior leader of a frontline team, and I can’t imagine a better or more succinct description of what observations are all…

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Improved observations: the starting point for better building performance

By Tim Regnier / March 27, 2024 / Comments Off on Improved observations: the starting point for better building performance

If you want to achieve significant building performance improvements today, consider this long overlooked and often underappreciated area of operations: employee observations. And not the same old observations, where you just have two or three general questions that apply to everyone, regardless of role. No: I’m talking about well-designed, SOP-centric, function-specific observations that ultimately result…

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Observations: The most undervalued tool in your warehouse or distribution center

By Tim Regnier / February 28, 2024 / Comments Off on Observations: The most undervalued tool in your warehouse or distribution center

Just watching frontline employees at work can be the key to significantly increasing performance—if you do it right. While we’ve seen a number of companies using observations in warehouse or distribution center settings, they’ve typically done so in a very narrow, limited way; for example, they may limit their efforts to observing and coaching low-performing…

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Frontline Program Management: The Key to Sustaining a Successful Labor Management Program

By Tim Regnier / November 9, 2023 / Comments Off on Frontline Program Management: The Key to Sustaining a Successful Labor Management Program

This is a joint blog post from Connors Group and Smart Access. When distribution operations look to address labor shortages, improve productivity, or reduce costs, they often turn to Labor Management Systems. A well designed and implemented Labor Management System can address those concerns. When the Labor Management System is effectively installed with multi variable…

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Continuous improvement leaders are using a new model of frontline performance management to drive productivity in warehouse operations.

What do continuous improvement leaders do differently at high-performing warehouses?

By Tim Regnier / August 30, 2022 / Comments Off on What do continuous improvement leaders do differently at high-performing warehouses?

How do continuous improvement leaders in warehouse operations drive productivity gains in warehouse operations? See how market leaders are improving operational performance with a new model of frontline performance management.

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we need to equip frontline managers to be effective coaches

Frontline workers keep quitting? The key is likely your frontline managers

By Tim Regnier / August 4, 2022 / Comments Off on Frontline workers keep quitting? The key is likely your frontline managers

What can be done to keep frontline workers loyal and keep frontline managers from quitting? See how to equip frontline managers and supervisors to be effective one-on-one coaches to improve worker performance and retention.

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Case study update: major retailer get supply chain workforce productive faster

Case study: Major retailer improves supply chain performance by getting new hires productive 62% faster

By Tim Regnier / March 2, 2022 / Comments Off on Case study: Major retailer improves supply chain performance by getting new hires productive 62% faster

How do large retailers improve their supply chain performance, while overcoming the challenges of high turnover and worker absenteeism? See how a major US retailer got new hires proficient 62% faster and improved their distribution center throughput by 4%.

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want an agile supply chain in your retail operations why leading retailers are looking at next-gen training

Why leading retailers are using next-gen training to ramp up supply chain performance

By Greg Barone / March 15, 2021 /

Over the past year, the retail supply chain has been thrust into the spotlight to meet and exceed customer expectations. The goal? Improve, speed, agility and resilience. See why leading retailers are training employees differently to ramp up warehouse performance.

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Create & deploy retail training videos in 1 week

By Tim Regnier / December 16, 2020 /

Accelerated video is transforming retail training. See how you can create and deploy videos to adapt your retail workforce in days, not weeks.

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4 reasons why contextual learning is a retail training gamechanger

By Tim Regnier / October 27, 2020 / Comments Off on 4 reasons why contextual learning is a retail training gamechanger

Retailers are equipping their workers to learn more efficiently during the pandemic. Here’s how contextual learning is changing retail training.

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