“Observations aren’t gotchas; they’re about helping people.” I haven’t been able to get that quote out of my head ever since I first mentioned it here a few weeks ago. It came from the senior leader of a frontline team, and I can’t imagine a better or more succinct description of what observations are all…
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If you want to achieve significant building performance improvements today, consider this long overlooked and often underappreciated area of operations: employee observations. And not the same old observations, where you just have two or three general questions that apply to everyone, regardless of role. No: I’m talking about well-designed, SOP-centric, function-specific observations that ultimately result…
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Just watching frontline employees at work can be the key to significantly increasing performance—if you do it right. While we’ve seen a number of companies using observations in warehouse or distribution center settings, they’ve typically done so in a very narrow, limited way; for example, they may limit their efforts to observing and coaching low-performing…
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This is a joint blog post from Connors Group and Smart Access. When distribution operations look to address labor shortages, improve productivity, or reduce costs, they often turn to Labor Management Systems. A well designed and implemented Labor Management System can address those concerns. When the Labor Management System is effectively installed with multi variable…
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What can be done to keep frontline workers loyal and keep frontline managers from quitting? See how to equip frontline managers and supervisors to be effective one-on-one coaches to improve worker performance and retention.
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Accelerated video is transforming retail training. See how you can create and deploy videos to adapt your retail workforce in days, not weeks.
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The pandemic has shown us that operational resilience is essential in modern retail. See how equipping your frontline to reskill and upskill continuously builds resilience as a retailer.
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Retailers are equipping their workers to learn more efficiently during the pandemic. Here’s how contextual learning is changing retail training.
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Today’s frontline workers are short on time and want to learn their own modern way. Conventional training is simply not meeting their needs. Help frontline workers be productive by boosting microlearning with social learning.
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There have been 110 major retail bankruptcies since 2015, and yet retailers like Amazon and Walmart continue to scale. What distinguishes the retailers that won’t survive from the retailers that will thrive? If you don’t think it’s harder than ever before to realize the productivity of your workforce, it may be time to take a…
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